Oahu Transit Services, Inc.

Fixed Route

Monthly Performance Report

December 2021

Prepared by OTS Service Evaluation

· Ridership

Average weekday ridership for the month of December 2021 was 101,799, up by 19,200 or 23% from the previous year. Fiscal year-to-date ridership is at 12,612,743, up by 35% from the previous year.

While ridership continues to recover in 2021, it is still approximately 35 percent lower than pre-pandemic level. It is uncertain when ridership will fully recover and it will depend on loosening State and City restrictions, change in work environment (i.e. work from home), University students fully returning to in-person instruction and tourism recovery (especially from international visitors).

· On-Time Performance

System-wide on-time performance is at 69.9% for the month of December 2021. Out of 106 total routes, 32 routes exceeded on-time performance at 80% and three (3) routes performed under 50%.

The DTS and OTS Service Review Committee reviews service levels, including on-time performance monthly.

· Safety and Security

The number of reported crimes has been on an upward trend for the fiscal year. They are largely attributable to vandalism incidents.

· Maintenance

As a result of the COVID pandemic, the spare ratio is above our normal 20% requirement due to low ridership.

· Service Delivery

Service modifications to the following routes were implemented with the December sign-up.

- Route 8 has been restructured and is now extended from Ala Moana Shopping Center to Makiki;

- Route 15 has been renamed to Route 123;

- Route 17 stays on Keeaumoku Street in both directions to and from Makiki;

- Route 44 the segment route to Old Fort Weaver Road has been discontinued;

- Route 651 the Windward Community College and Crown Terrace segment of route has been discontinued.